I Changed My Telephone, How Can I Access My Premium Subscription In My New Device?

If you have changed your phone and want to keep using your Kegel Men Premium subscription, the steps depend on:

1.  Where you purchased your subscription.  

2.  Whether your new device uses the same operating system. For example, if you purchased Kegel Men through the App Store and your new phone is also an iPhone, you should be able to continue using your subscription. 

If you are not sure where you purchased your subscription, please read our article: 

How Can I Access My Subscription Details?

1. If you purchased your subscription on our website, or through the same store system

If your Kegel Men subscription was purchased on our website, or if you purchased it through the App Store or Google Play and your new device uses the same operating system as your previous device, you should be able to access your subscription on your new phone.

Please refer to the articles below for step-by-step instructions:

Activating Premium Subscription After Website Purchase

Activating Premium Subscription After App Store or Google Play Purchase

2. If you changed to a device with a different store system

If your subscription was purchased through a specific store page and you moved to a device that uses a different store system, your subscription must be transferred by our support team. 

To proceed, please, 

1. Download the Kegel Men app on your new device. 

2. Open the app. 

3. Complete the initial quiz. 

4. Locate your User ID. 

If you need help downloading the app, completing the initial quiz, or finding your User ID, please refer to the article 

I Did Not Receive My Verification Email 

Our support team will request the User ID on your new device to verify your subscription and help restore your Premium access.