My Old Account or Progress Is Missing In MoovBuddy

If you notice that your personal plan progess in MoovBuddy app has unexpectedly reset, this may be because a new account or personal plan was created by mistake. This article explains why this happens and how you can avoid it.

Why Does My Personal Plan Reset to Beginner?

The MoovBuddy app tracks your progress and personal plan, based on your registered account. If a new account is created, the app treats it as a fresh start, so your level may appear as beginner. Similarly since more than one personal plan could be created in the same account, it is possible that you are currently in a different plan.

The most common reasons this happens are:

• Completing the initial quiz again and creating a new account

• Deleting your account

• Creating multiple personal plans.

• Logging out and signing in with a different account

• Signing into MoovBuddy with more than one methods (having registered with Gmail account, and additionally with a different e-mail)

• Signing in with a different App Store or Google Play account than the one used to purchase your MoovBuddy subscription

 

How to Access Your Subscription and Account

If you have deleted your account, you will need to contact our support team to access your subscription details.

If you have not deleted your account but accidentally created a new one, or logged out you can refer to the articles below and log in to the app again as if you were activating your subscription from the beginning.

Activating MoovBuddy Premium Subscription After Website Purchase

Activating MoovBuddy Premium Subscription After App Store or Google Play Purchase

Preventing Account Reset in the Future

To avoid this issue in the future, make sure to always log in with the same account credentials you used when subscribing to MoovBuddy.

Please avoid:

• Creating multiple accounts with different email addresses or sign-in methods

• Signing in with a different App Store or Google Play Store account than the one used for your purchase

• Deleting your account

These actions can lead to separate profiles, lost progress, or difficulty accessing your subscription.

You can also refer to the article below to better understand how deleting your account may affect your access.

How Do I Delete My MoovBuddy Account?

Contacting Support

If you have deleted your account, or if you are still having trouble after trying the methods above, please contact our support team below:

Submit A Request

We’re here to support your journey to improved health with MoovBuddy.