I Cannot See My Personal Plan / My User ID Is Not Showing In Young Face

In some cases, your face yoga exercises may be inaccessible or missing from your account interface. In these cases you might not see anything under your face yoga plan and your User ID may appear as 'Unidentified or Nan' This can happen due to temporary app or login issues.

Please try the steps below to resolve the problem:

1. Reinstall the App (Recommended First Step)

Outdated app versions may cause loading or account-related issues. Reinstalling ensures you are using the latest version.

1. Delete the Young Face app from your device
2. Download it again from the App Store / Google Play Store
3. Open the app

4. On the launch screen:

5. Tap “Already have an account?”
6. Enter your account details or continue if automatically logged in

You should now be able to access your personal plan normally.

2. Try Logging In Via the Initial Quiz

If the issue persists after signing in, try entering the app through the initial quiz flow:

1. Delete and reinstall the app again
2. Open the app
3. This time, do not tap "Already have an account?”
4. Complete the initial quiz
5. Log in when prompted after the quiz

Still Not Working?

If you’re still experiencing the same issue after trying both methods, please contact our support team for further assistance by submitting a request below:

Submit A Request

To help us investigate, provide the following:

• A screenshot clearly showing the problem (e.g., error message or blank screen).
• A detailed description explaining when and how the issue occurs.
• Your Young Face account email or User ID.

To be able to view your User ID in Young Face app please refer to the article below:

Finding Your User ID In Young Face