My Old Account or Progress Is Missing In Young Face

If you notice that your face yoga plan in Young Face app has unexpectedly reset to Beginner, this may be because a new account was created by mistake. This article explains why this happens and how you can avoid it.

Why Does My Account Level Reset to Beginner?

The Young Face app tracks your progress and account level based on your registered account. If a new account is created, the app treats it as a fresh start, so your level may appear as beginner.

The most common reasons this happens are:

• Completing the initial quiz again and creating a new account

• Deleting your account

• Signing in with a different App Store or Google Play account than the one used to purchase your Young Face subscription

 

How to Access Your Subscription and Account

If you have deleted your account, you will need to contact our support team to access your subscription details.

If you have not deleted your account but accidentally created a new one, you can refer to the articles below and log in to the app again as if you were activating your subscription from the beginning.

Activating Young Face Premium Subscription After Website Purchase

Activating Young Face Premium Subscription After App Store or Google Play Purchase

Preventing Account Reset in the Future

To avoid this issue in the future, make sure to always log in with the same account credentials you used when subscribing to Young Face.

Please avoid:

• Creating multiple accounts with different email addresses or sign-in methods

• Signing in with a different App Store or Google Play Store account than the one used for your purchase

• Deleting your account

These actions can lead to separate profiles, lost progress, or difficulty accessing your subscription.

You can also refer to the article below to better understand how deleting your account may affect your access.

How Do I Delete My Young Face Account?

Contacting Support

If you have deleted your account, or if you are still having trouble after trying the methods above, please contact our support team, by submitting a request below:

Submit A Request

We’re here to support your journey to youthful look with Young Face.