If your Young Face app shows a “Free” subscription status despite having an active purchase, this guide will help clarify why this may happen and how to access all available features.
Premium Subscription vs Add-Ons
Your Premium subscription provides access to core features designed to improve your appeareance:
- Personalized face yoga plan
- Progress tracking
- Reminders and guidance
However, some specialized features such as Gua Sha & Roller Exercises and Young Face AI Coach are offered as separate add-ons and require individual purchases.
Even if your Premium subscription is active, you may still see paywalls for these add-ons — this is completely normal.
How to Verify Your Subscription Status
You can check your subscription status:
- Tap on the Profile tab at the bottom of the screen
- Tap on the Settings (⚙️) icon in the top corner of your profile
- In the Settings menu, you can view:
- Your subscription status
- App settings and preferences
Why You Might See "Free" Subscription Status
If the app displays a "Free" subscription status, there might be one of the following reasons:
-
Your subscription is not activated yet
You may have completed a purchase, but the subscription has not been activated. The activation process can vary depending on where you purchased it (App Store, Google Play Store, or website).
You can refer to the articles below to learn how to activate your subscription.
2. You purchased an add-on instead of a subscription
In some cases, users may purchase add-ons like Gua Sha & Roller Exercises or Young Face AI Coach without having an active Premium subscription. In this case, your account may still appear as “Free.”
To learn more about the additional features, such as Gua Sha & Roller Exercises and Young Face AI Coach, please refer to the articles below:
If you’re unsure about your subscription status or still experiencing issues, please contact our support team for assistance.
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