Understanding Your MoovBuddy Premium Subscription and Add-Ons

If your MoovBuddy app shows a “Free” subscription status despite having an active purchase, this guide will help clarify why this may happen and how to access all available features.

Premium Subscription vs Add-Ons

Your Premium subscription provides access to core features designed to improve your physical health, including:

Personalized exercise plans designed by physiotherapists
Progress tracking
Reminders and guidance
Variety of trainings focused for specific areas and aims

However, some specialized features such as MoovBuddy AI Coach and Online Physiotherapy Services are offered as separate add-ons and require individual purchases.

Even if your Premium subscription is active, you may still see paywalls for these add-ons — this is completely normal.

How to Verify Your Subscription Status

You can check your subscription status:

Tap on the Profile tab at the bottom of the screen
Tap on the Settings (⚙️) icon in the top corner of your profile
In the Settings menu, you can view:
1. Your subscription status
2. App settings and preferences

Why You Might See "Free" Subscription Status

If the app displays a "Free" subscription status, there might be one of the following reasons:

Your subscription is not activated yet

You may have completed a purchase, but the subscription has not been activated. The activation process can vary depending on where you purchased it (App Store, Google Play Store, or website).
You can refer to the articles below to learn how to activate your subscription.

2. You purchased an add-on instead of a subscription

In some cases, users may purchase add-ons like MoovBuddy AI Coach or Online Physiotherapy Sessions without having an active Premium subscription. In this case, your account may still appear as “Free.”

To learn more about the additional features, such as Online Physiotherapy and MoovBuddy AI Coach, please refer to the articles below:

Book An Online Physiotherapy Session

MoovBuddy AI Coach: What Is It & How To Access It?

If you’re unsure about your subscription status or still experiencing issues, please contact our support team for assistance.