At Young Face, we understand that managing your subscription and billing information may sometimes raise questions. This guide explains how subscription charges, feature purchases, and refunds work in the Young Face app.
Subscription Charges Overview
Your Young Face subscription was initiated through our website. Depending on the plan you selected (weekly, monthly, 3-month, 6-month, or annual), the subscription is automatically renewed at the end of each billing cycle.
This subscription provides continuous access to Young Face Premium, including:
Personalized face yoga plan designed by a face yoga instructor
Educational content to help improve your facial appearance and support a more youthful look
Recurring billing ensures uninterrupted access to these features.
Additional Feature Purchases
In addition to the Premium subscription, the Young Face app offers optional one-time feature purchases.
These features are purchased only once and provide lifetime access, meaning they do not renew or create recurring charges.
Gua Sha & Roller Exercises
A collection of guided exercise sequences specially designed to enhance your skincare routine, complement your personal face yoga plan, and support your overall rejuvenation journey.
Young Face AI
Young Face AI Coach gives you instant answers to your questions about the app, face yoga exercises, and your personalized face yoga plan. It also includes access to additional AI coaches designed to support different areas of your life.
Handling Unauthorized Purchases and Refunds
If any unauthorized purchases are detected on your account, we act promptly to refund these transactions. Please note that while the purchase amount is refunded, a bank deduction fee may apply depending on your banking institution's policies.
If you are unsure about a charge, please refer to our Help Center articles to identify where your subscription was purchased and how it is managed:
How Can I Access My Subscription Details for Young Face App?
Subscription Cancellation and Access Period
If your subscription is cancelled or refunded, it will no longer renew.
In most cases:
You will retain access to Premium features until the end of the current billing period, or
Access may end immediately if the subscription was fully refunded.
Contacting Support for Future Concerns
If you have any questions about your subscription, billing, or app usage, please contact our support team.
To help us assist you faster, please include if possible:
The email address used during purchase
Invoice or receipt
The last 4 digits of the payment card
Your Young Face User ID
Our support team will be happy to assist you.
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