At Kegel Men, we understand that managing your subscription and billing information may sometimes raise questions. This guide explains how subscription charges, feature purchases, and refunds work in the Kegel Men app.
Subscription Charges Overview
Your Kegel Men subscription was initiated through our website. Depending on the plan you selected (weekly, monthly, 3-month, 6-month, or annual), the subscription is automatically renewed at the end of each billing cycle.
This subscription provides continuous access to Kegel Men Premium, including:
Personalized pelvic floor exercise programs
Guided training sessions
Educational content designed to support pelvic health
Recurring billing ensures uninterrupted access to these features.
Additional Feature Purchases
In addition to the Premium subscription, the Kegel Men app offers optional one-time feature purchases.
These features are purchased only once and provide lifetime access, meaning they do not renew or create recurring charges.
Examples include:
Pre-Sex Tips
Kegel Men AI
Once purchased, these features remain permanently available in your account.
Access to Other App Content
Kegel Men may also offer special deals for access to additional wellness apps.
For example:
App Pass – a subscription that provides access to MoovBuddy and Young Face apps at a discounted price.
QuitBuddy – an additional app that may be offered with lifetime access through a one-time purchase.
These offers may appear during checkout or inside the Kegel Men app as optional upgrades.
Handling Unauthorized Purchases and Refunds
If any unauthorized purchases are detected on your account, we act promptly to refund these transactions. Please note that while the purchase amount is refunded, a bank deduction fee may apply depending on your banking institution's policies.
If you are unsure about a charge, please refer to our Help Center articles to identify where your subscription was purchased and how it is managed:
Subscription Cancellation and Access Period
If your subscription is cancelled or refunded, it will no longer renew.
In most cases:
You will retain access to Premium features until the end of the current billing period, or
Access may end immediately if the subscription was fully refunded.
Contacting Support for Future Concerns
If you have any questions about your subscription, billing, or app usage, please contact our support team.
To help us assist you faster, please include if possible:
The email address used during purchase
Invoice or receipt
The last 4 digits of the payment card
Your Kegel Men User ID
Our support team will be happy to assist you.
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